TANG RETAIL MALAYSIA SDN. BHD. [202501021103 (1622516-X)] provides free standard delivery within Malaysia only, with Orders generally expected to arrive within seven days after successful payment confirmation; delivery periods are estimates and may be affected by courier operations, public holidays, severe weather, remote locations, incomplete delivery information or other events beyond our reasonable control.
Shipping Area
- We deliver within Malaysia only.
- International shipping is unavailable.
- A valid Malaysian delivery address must be provided.
- We are not responsible for independent arrangements made through third-party forwarding services.
Delivery Charges
- Standard delivery within Malaysia is free.
- No standard shipping fee will be charged at checkout.
- Any separately requested delivery arrangement must be agreed upon before dispatch.
Order Processing
- Processing begins after payment has been successfully received and verified.
- Orders placed on weekends or public holidays may be processed on the following working day.
- Processing may take longer during sales, promotions or periods of high Order volume.
- Customers will be contacted if an item becomes unavailable before dispatch.
Estimated Delivery Time
- Orders are generally delivered within 7 days after confirmation.
- Overnight delivery is not available.
- Same-day and guaranteed next-day delivery are not provided.
- Delivery dates shown on the Website or by the courier are estimates only.
Possible delays may arise from:
- High courier volumes.
- Severe weather or transportation disruptions.
- Public holidays.
- Remote or restricted locations.
- Incorrect addresses or telephone numbers.
- Failed delivery attempts.
- Circumstances beyond our reasonable control.
Delivery Details
Customers must provide:
- The recipient’s full name.
- A valid contact number.
- A complete house, unit or building number.
- The correct street, postcode, city and state.
- Relevant access instructions, where necessary.
We are not responsible for delays, failed deliveries or returned parcels caused by inaccurate or incomplete information.
Tracking and Delivery Attempts
Tracking information may be supplied after dispatch, where available. Courier tracking systems may require time to display new updates.
Customers must ensure someone is available to receive the parcel. If delivery fails because the recipient is unavailable, refuses the parcel or provides incorrect information, further delivery arrangements may be required.
Checking Your Parcel
Upon receiving an Order, customers should:
- Inspect the parcel for visible damage or tampering.
- Confirm that the shipping label is correct.
- Record a continuous unboxing video before opening the parcel.
- Check the product, quantity and included accessories.
- Retain the packaging and shipping label until the Order has been verified.
Damaged, incomplete or incorrect Orders should be reported promptly with photographs, video evidence and the Order number.
Delayed or Lost Parcels
Customers may contact us if an Order has not arrived within the stated period. We will make reasonable efforts to obtain an update from the courier.
Where a parcel may be lost, any replacement or refund will only be considered after the courier investigation and internal verification are completed.
Cancellation Before Dispatch
Orders may only be cancelled within 12 hours of purchase if processing, packing or shipment has not begun.
Dispatched Orders cannot be cancelled and will only qualify for a return if they meet the conditions in our Return, Refund and Exchange Policy.
Contact Information
For delivery enquiries, please contact:
TANG RETAIL MALAYSIA SDN. BHD.
Registration No.: 202501021103 (1622516-X)
Email: tang_retail@outlook.com
Address: 71B, Jalan Bandar Cemerlang 1, Bandar Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.