TANG RETAIL MALAYSIA SDN. BHD. [202501021103 (1622516-X)] is committed to managing customers’ personal information responsibly; this Privacy Policy explains what information may be collected when you browse our Website, create an account, purchase a product or contact us, why we process that information, when it may be shared and what steps are taken to protect it.
Information Provided by You
We may collect:
- Full name.
- Email address and telephone number.
- Billing and delivery addresses.
- Account and login details.
- Order and transaction information.
- Products saved to a cart or wishlist.
- Enquiries, feedback and customer-service communications.
- Information submitted for cancellations, returns, refunds or exchanges.
- Photographs and videos provided as evidence for a claim.
Information Collected Automatically
When the Website is used, we may receive:
- IP address.
- Device and browser details.
- Operating-system information.
- Pages and products viewed.
- Date and time of Website access.
- Referring website or traffic source.
- Cookie and session information.
- General Website interaction data.
How Information Is Used
Personal information may be used to:
- Create and administer customer accounts.
- Verify payments and confirm Orders.
- Prepare and deliver purchased products.
- Provide transaction and shipment updates.
- Respond to enquiries and complaints.
- Assess return, refund and exchange requests.
- Improve Website functionality and product presentation.
- Detect fraudulent or unauthorised transactions.
- Maintain financial, accounting and business records.
- Satisfy legal and regulatory obligations.
- Send promotional messages where consent has been provided.
Customers may unsubscribe from marketing communications at any time.
Payments
Payments may be processed through independent payment gateways or financial institutions. Complete payment-card information may be provided directly to those providers rather than stored by us.
Each provider handles information according to its own privacy policy, terms and security controls.
Cookies
The Website may use cookies and similar technologies to:
- Maintain account sessions.
- Remember shopping-cart contents.
- Store customer preferences.
- Measure traffic and performance.
- Detect errors and security threats.
- Improve the browsing experience.
Customers may block or delete cookies through their browser settings, although some Website features may become unavailable.
Sharing and Disclosure
We do not sell or rent personal information. Limited information may be shared with:
- Payment processors and financial institutions.
- Courier and logistics providers.
- Website hosting and maintenance providers.
- Analytics, email and security providers.
- Accountants, auditors, insurers and professional advisers.
- Government authorities, regulators or courts where required by law.
Information will only be shared to the extent reasonably necessary for the relevant service, business or legal purpose.
Protection of Information
We apply reasonable administrative and technical safeguards intended to protect information against:
- Unauthorised access.
- Accidental loss or destruction.
- Improper disclosure.
- Unlawful alteration.
- Misuse or fraudulent processing.
No internet transmission or electronic storage system can be guaranteed to be entirely secure. Customers are responsible for protecting their account credentials.
Retention Period
Information may be retained for as long as necessary to:
- Complete Orders and transactions.
- Provide customer support.
- Resolve claims and disputes.
- Detect fraud.
- Maintain financial and tax records.
- Meet Malaysian legal and regulatory requirements.
Information that is no longer required may be securely destroyed, deleted or anonymised.
Your Rights and Choices
Subject to applicable Malaysian laws, customers may ask us to:
- Provide access to their personal information.
- Correct inaccurate or outdated information.
- Update account and contact details.
- Withdraw consent to optional processing.
- Stop promotional communications.
- Delete information where legally permitted.
- Address concerns about how information has been handled.
Identity verification may be required. Certain records may be retained where required by law or necessary for an unresolved transaction.
Children’s Information
Our purchasing services are intended for individuals legally capable of completing an online transaction. We do not intentionally collect children’s personal information without suitable parental or guardian consent.
Third-Party Websites
Our Website may contain links to third-party websites or services. We do not control and are not responsible for their independent privacy or security practices.
Policy Changes and Governing Law
We may update this Privacy Policy to reflect changes in our operations, Website functions or legal obligations. The updated version will take effect when published or on the stated effective date.
This Privacy Policy is governed by the laws of Malaysia, including applicable personal data protection requirements.
Contact Information
TANG RETAIL MALAYSIA SDN. BHD.
Registration No.: 202501021103 (1622516-X)
Email: tang_retail@outlook.com
Address: 71B, Jalan Bandar Cemerlang 1, Bandar Cemerlang, 81800 Ulu Tiram, Johor, Malaysia.